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THE EVALUATION OF EDUCATIONAL SERVICES QUALITY BY THE STUDENTS OF THE FACULTY OF ECONOMICAL SCIENCES "DIMITRIE CANTEMIR" CLUJ-NAPOCA
Corina, Rusu; Miranda-Petronella, Vlad - In: Annals of Faculty of Economics 1 (2011) 1, pp. 686-692
The evaluation of the educational services quality by the students represents an important element of the internal … quality monitoring process for the identification of the necessary actions required in the continuous improvement of the … offered educational quality, and on the other hand it represents an indicator of the university interest of having access at …
Persistent link: https://www.econbiz.de/10009366149
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GUEST SERVICES QUALITY ASSESMENT IN TOURISM, USING AN ATTRIBUTES SCALE
OLIMPIA, BAN; LUMINITA, POPA - In: Annals of Faculty of Economics 1 (2010) 2, pp. 378-384
It is considered that a weakness of the Romanian tourism offer is the quality of guest services. In this paper we … established as an objective to examine in detail the importance given by the consumers to the components of guest service quality … and their perceived performance, based on the three pillars of service quality: the material base (equipments), staff …
Persistent link: https://www.econbiz.de/10008829786
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THE MANAGEMENT OF THE OPTIMAL CONDITIONS OF STORAGE - TRANSPORT - TRADING OF THE FOOD PRODUCTS
Maria, Sperdea Natalita; Elena, Mazilu Mirela; Roxana, … - In: Annals of Faculty of Economics 1 (2010) 2, pp. 1013-1019
have determined the awarding of greater attention on the maintenance of the quality of the food products on the entire …
Persistent link: https://www.econbiz.de/10008829800
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SEGMENTATION OF SME PORTFOLIO IN BANKING SYSTEM
Mihaela, Namolosu Simona - In: Annals of Faculty of Economics 1 (2013) 1, pp. 1786-1796
The Small and Medium Enterprises (SMEs) represent an important target market for commercial Banks. In this respect, finding the best methods for designing and implementing the optimal marketing strategies (for this target) are a continuous concern for the marketing specialists and researchers...
Persistent link: https://www.econbiz.de/10010685440
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SERVICE QUALITY: A CASE STUDY OF BANCA ROMANEASCA
CORNELIU, BENTE - In: Annals of Faculty of Economics 1 (2013) 2, pp. 421-429
banks. - To know which service quality dimension the bank is performing well and in which dimension it needs improvement …. -To address the importance of improving service quality in the banking industry. This study was structured in two … quality of banking services after becoming bank customers. Data collection was obtained using questionnaires and the collected …
Persistent link: https://www.econbiz.de/10010733836
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THE QUALITY OF BANKING SERVICES - A BASIC PREMISE OF A BANK SUSTAINABILITY
CORNELIU, BENTE - In: Annals of Faculty of Economics 1 (2013) 2, pp. 430-439
In recent years, organizations are obliged to render more services in addition to their offers. The quality of service … has become an aspect of customer satisfaction. It has been proven by some researchers that service quality is related to … customer satisfaction. Others used service quality dimensions to evaluate service quality. The main purpose of this study is to …
Persistent link: https://www.econbiz.de/10010733845
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ADOPTION OF E-BANKING IN ROMANIA: AN EXPLORATORY STUDY
Maria, Rosu Anca - In: Annals of Faculty of Economics 1 (2011) 2, pp. 785-790
E-banking, or banking via the Internet, is revolutionising the business, having multiple benefits both for the financial institutions and for clients. E-bankers offer better customer service, creating opportunities for customers and providing added value. They treat customers as individuals,...
Persistent link: https://www.econbiz.de/10009650789
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THE FACTORS THAT INFLUENCE THE ROMANIAN BANKING MARKET DURING POST-ACCESSION PERIOD
Turkes (Vînt) Mirela Catalina - In: Annals of Faculty of Economics 1 (2010) 1, pp. 791-796
In a developing economy, like the one of Romania, frequent changes take place in all areas, including the banking market. The Romanian banking environment is frequently influenced by various factors. The article shows the changes that have taken place in the Romanian banking market during the...
Persistent link: https://www.econbiz.de/10008787446
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CONCEPTS OF SERVICE QUALITY MEASUREMENT IN BANKS
Corneliu, Bente - In: Annals of Faculty of Economics 1 (2012) 2, pp. 889-894
The major aim of the research paper is to measure the quality of service offered by Raiffeisen Bank in Romania …. Moreover, it tries to investigate the relationship between service quality, customer satisfaction and loyalty. The five … quality of service offered by the private banks. In order to achieve the aims, both primary and secondary sources of data were …
Persistent link: https://www.econbiz.de/10010617397
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APPLYING THE SERVQUAL METHOD IN BANKS
Corneliu, Bente - In: Annals of Faculty of Economics 1 (2012) 2, pp. 895-900
relations between a bank and its customers is the proof of that bank's efforts in providing quality services that meet consumer …
Persistent link: https://www.econbiz.de/10010617463