Nowadays, quality is often divided into service quality and product quality. The dimensions of quality of service are … quite different from the quality of product due to the main difference between services and products (service intangibility … and the customer who can use it only once). Customer satisfaction is one of the topics related with the quality due to the …

whose profitability is quickly decreasing. Unlike the product quality, service quality is more difficult to define, to judge … and the consumption of services, quality should be defined both based on the process of service provision and the actual … results expressed by consumer satisfaction. To obtain a differential advantage, providers should improve the quality tracking …

, mostly aim to obtain economic and financial performance by improving quality and thus optimizing emergent costs. From this … perspective, quality improvement within the economic entity must be a continuous activity which aims mainly to target the … to highlight that quality improvement becomes a very important process whose primary concern should be: discovering …

Increasing the quality of particular importance lately was driven mainly by increased competition, continuously … increasing demands of customers and society, the increasing complexity of products and processes for their preparation. Quality … linked. It is a concept with a very wide use, making them extremely difficult to define in terms of science. Quality, utility …

tool for regulating the quality of products. Products' standardization must pursue simultaneously the requirements of … in prescribing quality. …

Service quality has become a key factor in customers' decision to choose a travel service unit. If a service company … expectations, will determine the quality level required for the company to remain competitive on the market. Diversity and quality …

Providing a high quality products and services is a key to business success. That is because high quality promotes … customer satisfaction and customer satisfaction has a direct link to business revenue. Clients want quality products and … that advertising may win new customers, quality can be the reason to keep them. A good manager is aware that the costs of …

quality represents the main concern of the accounting normalization bodies, as referees who make the rules of the accounting …-Saxon conceptual frameworks the primacy in defining the quality features of accounting information which it ranks depending on … specific to the user (clearness). The quality of information is characterized by speed, frequency, accessibility, timeliness …

disturbing factor in the progress of bussines activities, providing quality at the required standards is a sine qua non … order to achieve their strategic goals. For some companies, the cost of quality becomes a variable that must be downsized in … order to obtain a more considerable profit. For other companies instead, quality is the key which makes the difference. So …