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~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"Department of Economics discussion paper series / University of Oxford"
~isPartOf:"Economics discussion paper series / School of Business and Economics, Loughborough University"
~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"Legends in marketing"
~isPartOf:"Working papers / Universitat Pompeu Fabra, Department of Economics and Business"
~person:"Chan, Shiu Fai"
~subject:"Dienstleistungsqualität"
~subject:"E-commerce"
~type:"article"
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Asia Pacific journal of marketing and logistics
Department of Economics discussion paper series / University of Oxford
Economics discussion paper series / School of Business and Economics, Loughborough University
International journal of electronic customer relationship management : IJECRM
Legends in marketing
Working papers / Universitat Pompeu Fabra, Department of Economics and Business
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Consumer control, dependency and satisfaction with online service
Chan, Shiu Fai
;
Barnes, Bradley R.
;
Fukukawa, Kyoko
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
4
,
pp. 594-615
Persistent link: https://www.econbiz.de/10011622551
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