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Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts

Prentice, Catherine; Chen, Po-ju; King, Brian - In: International journal of hospitality management 35 (2013), pp. 225-236

Persistent link: https://www.econbiz.de/10010225793

Perceived organizational support and coworker support as antecedents of foreign workers' voice and psychological stress

Loi, Raymond; Ao, Olivia K. Y.; Xu, Angela J. - In: International journal of hospitality management 36 (2014), pp. 23-30

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Antecedents and consequences of employees' job stress in a foodservice industry : focused on emotional labor and turnover intent

Jung, Hyo Sun; Yoon, Hye Hyun - In: International journal of hospitality management 38 (2014), pp. 84-88

Persistent link: https://www.econbiz.de/10010364571

Extending the challenge-hindrance stressor framework : the role of psychological capital

Min, Hyounae; Kim, Hyun Jeong; Lee, Soo Bum - In: International journal of hospitality management 50 (2015), pp. 105-114

Persistent link: https://www.econbiz.de/10011388013

The effects of psychological capital, social capital, and human capital on hotel employees' occupational stress and turnover intention

Li, Zhiyong; Yu, Zhicheng; Huang, Songshan; Zhou, Jingyan; … - In: International journal of hospitality management 98 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10013198509

Challenging or hindering? : understanding the daily effects of work stressors on hotel employees' work engagement and job satisfaction

Shi, Xiaolin; Gordon, Susan; Adler, Howard - In: International journal of hospitality management 103 (2022), pp. 1-10

Persistent link: https://www.econbiz.de/10013209281

Employees' psychological capital, burnout, and quality of work-life in Vietnamese enterprises : moderating effects of individual and organisational characteristics

Mai Hong Nguyen; Vu Minh Ngo - In: Asian Academy of Management journal 26 (2021) 1, pp. 89-112

Drawing from Positive Organisational Behaviour theory, this research studies the interrelationships of psychological capital, burnout, and quality of work-life with the highlighted moderation of organisational and personal characteristics. The proposed research model on these interrelationships...

Persistent link: https://www.econbiz.de/10013286563

The impact of the challenge and hindrance stress on hotel employees interpersonal citizenship behaviors : psychological capital as a moderator

Khliefat, Aahed; Chen, Han; Ayoun, Baker; Eyoun, Khalid - In: International journal of hospitality management 94 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10012495112

Does psychological capital make employees more fit to smile? : the moderating role of customer-caused stressors in view of JD-R theory

Hwang, Pin-Chyuan; Han, Ming-Chuan - In: International journal of hospitality management 77 (2019), pp. 396-404

Persistent link: https://www.econbiz.de/10011988662

Understanding hotel frontline employees' emotional intelligence, emotional labor, job stress, coping strategies and burnout

Choi, Hyung-Min; Mohammad, Abuelkassem A. A.; Kim, Woo Gon - In: International journal of hospitality management 82 (2019), pp. 199-208

Persistent link: https://www.econbiz.de/10012121689