The management of retail banks’ relations is closely linked with the search for an effective loyalty of customers, employees, suppliers, in order to increase the profitability of bank. Recent surveys outlined a scenario which, while confirming the increasing customer confidence towards bank,...

The distinctive element for financial advisors is represented by their interpersonal skills, more than technical expertise, in order to meet the growing demand of investors for competence, empathy and efficiency

The wealth management industry should re-think its business in order to be more adaptable to the specific financial needs and behaviors of High Net Worth customers; moreover, a particular attention should be paid on programs to increase investors’ financial culture, education and consciousness

The development of a long lasting relationship between banks and firms requires greater cooperation between the two parties, which must be based on transparency, availability of the right quantitative and qualitative information, the correct and complete use of these information by banks, in...

To estimate the probability of default of companies and the correlated rating classes, it is necessary to use efficiently the information contained in different databases. In this respect, we propose a novel approach, based on the recursive usage of Bayes theorem, that can be very helpful in...

The crisis has strongly influenced the funding policies in Italian banks, pushing them to raise their stock of time deposits, an attractive product for retail customers in terms of low issuer risk and no market risk

Establishing a European Banking Union offers clear opportunities: to break bank-fiscal interactions, national supervisory silos and home biases, to reduce fragmentation and improve single market, to stabilize the euro. Nonetheless it involves also risks related to the crisis management...

The proposal for a Directive and the related impact study presented by Ec in 2012 have the purpose to reorganize the financial systems crisis regulation, with particular emphasis on bank recovery and resolution. The new harmonized rules identify three groups of measures relating to prevention,...

Networks development and technological innovation are the challenges that the interbank payment system will face to ensure efficiency and reliability to the operations involving businesses, citizens and public administrations. In Italy, as part of efforts to implement the Digital Agenda, is...

Regulation has an economic impact on banks causing high costs bothdirect and deriving from the use of resources and operating structures, undermining their competitiviness. Alternative solutions, equally effective, are needed, to avoid conflict between firms, regulators and supervisors