Purpose – The purpose of this paper is to identify various information security management parameters and develop a conceptual framework for it. Design/methodology/approach – Interpretive Structural Modeling (ISM) and MICMAC approaches have been used to identify and classify the key factors...

Purpose – Customer support assumes strategic importance in India for branded IT‐hardware products. An authorized service center and a stream of specialized service centers undertake field services and represent a sale‐territory's support network. “Time constrained” service men have to...

Purpose – Supply chain collaboration (SCC) amongst independent firms often provides larger benefits from effectively satisfying end customer's needs than working alone. However, lack of awareness about the existence of barriers of collaboration hinders the realizing of the benefits of...

Purpose: The ever-widening competitive global markets demand food business to demonstrate safe food supplies across the world. The causes of food borne illness are complex to determine and require a careful evaluation of all stages of food supply chain and food safety practices. The purpose of...

Purpose: The purpose of this paper is to develop the balance score card (BSC) approach based Lean Six Sigma (LSS) performance measurement system and investigate the critical measures currently practiced by Indian manufacturing organizations. Design/methodology/approach: This study offers...

Purpose: The purpose of this paper is to examine and compare extant framework in humanitarian supply chain management (HSCM) and to propose a framework on humanitarian supply chain (HSC) performance measurement based on the content, context and process. Design/methodology/approach: The...

Purpose: The purpose of this paper is to test the relationship between supply chain knowledge flow enablers (SCKFEs), knowledge flow performance and supply chain (SC) performance (operational performance, customer satisfaction, and financial performance) for Indian manufacturing organizations....

Purpose: As the construction industry undertakes complex and innovative projects, improving the labor productivity that helps accomplish the triple bottom line dimensions (time, schedule and performance) assumes greater importance. It is of even greater importance in developing countries like...

Purpose: Benchmarking is an approach to understand and evaluate the current position of different entities like third-party logistics (3PLs) service providers with respect to the best practices. The purpose of this paper is to develop an integrated approach to benchmark the 3PLs and minimize...