Presents the findings of a global survey, undertaken by the European Centre for Total Quality Management (UK), which was aimed at identifying the critical success factors for the “effective internal transfer of best practices”. Overall, 227 organisations took part in the study. Participant...

This paper presents a multi‐level causal model for best practices in project management based upon the literature, especially empirical studies of competencies and project management. The model emphasizes the roles of technical project management skills and interpersonal or people skills as...

Benchmarking is the process of identifying, understanding, and adapting outstanding practices from within the organization or from other businesses to help improve performance. The importance of benchmarking as an enabler of business excellence has necessitated an in‐depth investigation into...

Purpose – The purpose of this paper is to contribute to the implementation of best practices of collaboration between university and industrial small‐ and medium‐sized enterprises (SMEs). Design/methodology/approach – This paper presents the experience carried on by a university group...

Purpose – To examine issues related to the development of the internet and e‐commerce (EC) in the Kingdom of Saudi Arabia. Design/methodology/approach – Two surveys were sent out following a pilot project to gather data on the validity and reliability of the questionnaires. The first...

Purpose – To provide insight into the barriers to the application of best practices in hospitality and tourism small‐ and medium‐sized enterprises (SMEs) in the UK. Design/methodology/approach – In‐depth interviews were conducted with owners, managers and staff in 89 award‐winning...

Purpose – To investigate the application of multi‐attribute utility theory (MAUT) to aid in the decision‐making process when performing benchmarking gap analysis. Design/methodology/approach – MAUT is selected to identify the overall best‐in‐class (BIC) performer for performance...

Purpose – This study aims to examine the relationship between top‐performing US furniture manufacturers and industry's best manufacturing practices. Design/methodology/approach – In the past studies, best manufacturing practices were mostly determined using qualitative methods. In this...

Purpose – This paper aims: to provide practical insights into how organisations can become more customer‐focussed; to share with researchers and organisations a framework that can be used to research “customer focus culture” and assess an organisation's level of customer focus; to describe...

Purpose – Wal‐Mart is the largest retailer in the world, and one of its drivers of financial success is its focus on efficient and effective supply chain management (SCM). The purpose of this paper is to demonstrate what service providers could learn from these SCM best practices....