Briscoe, Jason; Nels Lee, Terry; Fawcett, Stanley E. - In: Benchmarking: An International Journal 11 (2004) 2, pp. 143-155
The goal is to manage the key value‐added processes from the “suppliers' supplier to the customers' customer.” Such end …‐tier suppliers. Efforts at this level continued to stall because the leverage dynamics of the supply chain was very different as … smaller, second‐tier suppliers were engaged and encouraged to adopt the new quality standard. …