Showing 1 - 10 of 427
The implementation of more complex lean initiatives in the public sector of the economy is critical for quality improvement and survival. Describes the development of an eight‐step paradigm that is being used to assess and benchmark lean practices in the production and operation of military...
Persistent link: https://www.econbiz.de/10014683124
Examines the practical experience of benchmarking in the UK local government sector during the period leading to the … control, benchmarking has been subsumed under the wider practice of performance measurement in the sector. A critical factor … benchmarking: benchmarking as a rigorous and challenging scrutiny of local government processes; and benchmarking as an instrument …
Persistent link: https://www.econbiz.de/10014683126
A theoretical model, which describes continuous improvement and benchmarking processes, was developed. The model was … benchmarking with respect to reducing costs, improving performance, minimising organizational change and assessing performance …
Persistent link: https://www.econbiz.de/10014683127
Reflects on a three‐year project examining the evolving nature of “best practice” benchmarking in UK …‐based organisations. The findings describe the current state of benchmarking and some of its advantages across a wide variety of public … and private sector organisations. Also investigates the disincentives to benchmarking activity experienced by practising …
Persistent link: https://www.econbiz.de/10014683128
Features two case studies. The first of these focuses on Royal Mail, provider of a universal delivery service within the UK. Notes how total quality management has evolved within the organization and how the role of internal good practice has underpinned the development of a continuous...
Persistent link: https://www.econbiz.de/10014683129
Presents an illustrative example of a benchmarking exercise for non‐corporate R&D organizations. Drawing from a global … study of 60 R&D organizations from around the world, the benchmarking practice for identification of processes, practices … systems are functionally related to R&D‐industry linkage and therefore constitute the main body of the benchmarking exercise …
Persistent link: https://www.econbiz.de/10014683130
Presents the results of a study undertaken to investigate the status of benchmarking within the UK. Results from … is high. Presents evidence of the impact of benchmarking projects on performance improvement, and identifies the critical … factors for transfer of best practices between organizations. Results also reveal, however, that benchmarking may not be so …
Persistent link: https://www.econbiz.de/10014683131
Presents an innovative approach used by one company to integrate its ISO 9000‐certified management system with a recognised TQM framework (the Baldrige model). The company concerned developed its ISO 9000 system to address all elements of the Baldrige criteria. Of particular note is its...
Persistent link: https://www.econbiz.de/10014683132
tracks the quality progress from the early benchmarking visits in 1970 that provided a foundation for the current business …
Persistent link: https://www.econbiz.de/10014683133
Association‐sponsored benchmarking programs are developed, organized, and implemented by a professional association of … member institutions. Methods used often include survey‐type data collection instruments or traditional benchmarking … relatively low cost for association members while generating revenue for the association. However, association benchmarking …
Persistent link: https://www.econbiz.de/10014683136