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Exploring public transport service quality : the case of mini-bus taxi service in South Africa
Govender, Krishna K. - In: Eurasian business review 6 (2016) 1, pp. 101-116
This paper is a deviation from the usual practice of using the SERVQUAL service quality dimensions, by measuring service quality using a more appropriate instrument which considers reliability, extent of the service, comfort, safety and affordability (RECSA), as broad attributes/dimensions of...
Persistent link: https://www.econbiz.de/10011631659
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The effects of price regulation in contracting out transport services
Kidokoro, Yukihiro - In: Journal of transport economics and policy 37 (2003) 1, pp. 111-132
Persistent link: https://www.econbiz.de/10001748470
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Optimum diversity in the public transport market
Gronau, Reuben - In: Journal of transport economics and policy 34 (2000) 1, pp. 21-42
Persistent link: https://www.econbiz.de/10001452513
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Quality assurance in competitively tendered contracts
Muren, Astri - In: Journal of transport economics and policy 34 (2000) 1, pp. 99-112
Persistent link: https://www.econbiz.de/10001452525