//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Bulletin of comparative labour relations"
~isPartOf:"Computers & operations research : and their applications to problems of world concern ; an international journal"
~isPartOf:"Economic and industrial democracy : EID ; an international journal"
~subject:"Callcenter"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Wenn der Stimme das Lächeln ve...
Similar by subject
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Callcenter
Arbeitnehmerschutz
24
Employment protection
24
Arbeitsrecht
16
Labour law
14
Arbeitsbeziehungen
10
Employment relations
10
Arbeitsschutz
9
Call centre
9
EU countries
8
EU-Staaten
8
Occupational safety
8
Atypische Beschäftigung
7
Großbritannien
7
Non-standard employment
7
United Kingdom
7
Welt
7
World
7
Arbeitsbedingungen
6
Working conditions
6
Arbeitsmarktpolitik
5
Deutschland
5
Germany
5
Labour market policy
5
Betriebliches Gesundheitsmanagement
4
Gewerkschaft
4
Occupational health
4
Trade union
4
Atypical employment
3
Internationaler Vergleich
3
Internationales Arbeitsrecht
3
Multinationales Unternehmen
3
Rechtsvergleich
3
Schweden
3
Sweden
3
Transnational corporation
3
health and safety work
3
Arbeitnehmer
2
Arbeitslosigkeit
2
Arbeitsmarktflexibilität
2
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
8
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
9
Aufsatz in Zeitschrift
9
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
9
Author
All
Aparicio-Valverde, Mireia
1
Bono, Andrea del
1
Cabras, Ignazio
1
D’Cruz, Premilla
1
Gorjup, María Tatiana
1
Henry, Laura
1
Kawanishi, Ken'ichi
1
Kim, Jun Woo
1
Noronha, Ernesto
1
Nourbakhsh, Vahid
1
Otter, Casten von
1
Park, Sang Chan
1
Park, Sungjune
1
Saydam, Cem
1
Setzler, Hubert
1
Taskiran, Gamze Kilincli
1
Turner, John
1
Zhang, Xinhui
1
more ...
less ...
Published in...
All
Bulletin of comparative labour relations
Computers & operations research : and their applications to problems of world concern ; an international journal
Economic and industrial democracy : EID ; an international journal
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Production and operations management : an international journal of the Production and Operations Management Society
10
SpringerLink / Bücher
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
European journal of industrial relations
9
International employment relations review
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
The next available operator : managing human resources in Indian business process outsourcing industry
8
Human relations
7
ILR review : the journal of work and policy
7
Journal of vocational behavior
7
Academy of Management journal : AMJ
6
Discussion paper series / IZA
5
Employee relations
5
Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Journal of business research : JBR
5
Managing service quality : MSQ ; an international journal
5
NBER working paper series
5
SA journal of human resource management : SAJHRM
5
The service industries journal
5
Working paper / National Bureau of Economic Research, Inc.
5
Industrial relations journal
4
International journal of services and operations management
4
NBER Working Paper
4
Omega : the international journal of management science
4
more ...
less ...
Source
All
ECONIS (ZBW)
9
Showing
1
-
9
of
9
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
QBD approximations of a call center queueing model with general patience distribution
Kawanishi, Ken'ichi
- In:
Computers & operations research : and their …
35
(
2008
)
8
,
pp. 2463-2481
Persistent link: https://www.econbiz.de/10003672150
Saved in:
2
Call centres and incapacity benefit claimants in the North West of England : a study from the greater Manchester Area
Cabras, Ignazio
- In:
Economic and industrial democracy : EID ; an …
29
(
2008
)
2
,
pp. 249-273
Persistent link: https://www.econbiz.de/10003706937
Saved in:
3
Outsourcing strategy in two-stage call centers
Kim, Jun Woo
;
Park, Sang Chan
- In:
Computers & operations research : and their …
37
(
2010
)
4
,
pp. 790-805
Persistent link: https://www.econbiz.de/10003944564
Saved in:
4
High commitment management practices re-examined : the case of Indian call centres
D’Cruz, Premilla
;
Noronha, Ernesto
- In:
Economic and industrial democracy : EID ; an …
33
(
2012
)
2
,
pp. 185-205
Persistent link: https://www.econbiz.de/10009620382
Saved in:
5
EMS call volume predictions: a comparative study
Setzler, Hubert
;
Saydam, Cem
;
Park, Sungjune
- In:
Computers & operations research : and their …
36
(
2009
)
6
,
pp. 1843-1851
Persistent link: https://www.econbiz.de/10003828185
Saved in:
6
Special issue on: Call centre jobs and regions in the new economy
Otter, Casten von
(
contributor
)
-
2001
Persistent link: https://www.econbiz.de/10001556196
Saved in:
7
Dynamized routing policies for minimizing expected waiting time in a multi-class multi-server system
Nourbakhsh, Vahid
;
Turner, John
- In:
Computers & operations research : and their …
137
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013197619
Saved in:
8
Call centres' employment practices in global value networks : a view from Argentina as a receiving economy
Bono, Andrea del
;
Gorjup, María Tatiana
;
Henry, Laura
; …
- In:
Economic and industrial democracy : EID ; an …
34
(
2013
)
4
,
pp. 693-717
Persistent link: https://www.econbiz.de/10010212397
Saved in:
9
Mathematical models and solution approach for cross-training staff scheduling at call centers
Taskiran, Gamze Kilincli
;
Zhang, Xinhui
- In:
Computers & operations research : and their …
87
(
2017
),
pp. 258-269
Persistent link: https://www.econbiz.de/10011743597
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->