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Call centres and incapacity benefit claimants in the North West of England : a study from the greater Manchester Area
Cabras, Ignazio - In: Economic and industrial democracy : EID ; an … 29 (2008) 2, pp. 249-273
Persistent link: https://www.econbiz.de/10003706937
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The practice of teamwork in health industry call centres
Valsecchi, Raffaella; Wise, Sarah; Mueller, Frank; … - In: Employee relations 34 (2012) 3, pp. 288-305
Persistent link: https://www.econbiz.de/10009560029
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High commitment management practices re-examined : the case of Indian call centres
D’Cruz, Premilla; Noronha, Ernesto - In: Economic and industrial democracy : EID ; an … 33 (2012) 2, pp. 185-205
Persistent link: https://www.econbiz.de/10009620382
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Having "a say" : forms of voice in Australian call centres
McDonnell, Anthony; Connell, Julia; Hannif, Zeenobiyah; … - In: Employee relations 36 (2014) 3, pp. 214-234
Persistent link: https://www.econbiz.de/10010259604
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Call centres, quality of work life and HRM practices : an in-house/outsourced comparison
Connell, Julia; Hannif, Zeenobiyah - In: Employee relations 31 (2009) 4, pp. 363-381
Persistent link: https://www.econbiz.de/10009516250
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The limits to workplace friendship : managerialist HRM and bystander behaviour in the context of workplace bullying
D'Cruz, Premilla; Noronha, Ernesto - In: Employee relations 33 (2011) 3, pp. 269-288
Persistent link: https://www.econbiz.de/10009238190
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Special issue on: Call centre jobs and regions in the new economy
Otter, Casten von (contributor) - 2001
Persistent link: https://www.econbiz.de/10001556196
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Call centres' employment practices in global value networks : a view from Argentina as a receiving economy
Bono, Andrea del; Gorjup, María Tatiana; Henry, Laura; … - In: Economic and industrial democracy : EID ; an … 34 (2013) 4, pp. 693-717
Persistent link: https://www.econbiz.de/10010212397
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Service employee adaptiveness : exploring the impact of role-stress and managerial control approaches
Sahadev, Sunil; Purani, Keyoor; Panda, Tapan Kumar - In: Employee relations 39 (2017) 1, pp. 54-78
Persistent link: https://www.econbiz.de/10011623895