Service employee adaptiveness : exploring the impact of role-stress and managerial control approaches
Year of publication: |
2017
|
---|---|
Authors: | Sahadev, Sunil ; Purani, Keyoor ; Panda, Tapan Kumar |
Published in: |
Employee relations. - Bradford : Emerald, ISSN 0142-5455, ZDB-ID 717300-3. - Vol. 39.2017, 1, p. 54-78
|
Subject: | India | Call centres | Employee adaptiveness | Managerial control strategies | Callcenter | Call centre | Indien | Arbeitszufriedenheit | Job satisfaction | Leistungsmotivation | Work motivation | Arbeitsverhalten | Work behaviour |
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