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Bringing avoidance and anxiety to the job : attachment style and instrumental helping behavior among co-workers
Geller, Dvora; Bamberger, Peter A. - In: Human relations 62 (2009) 12, pp. 1803-1827
Persistent link: https://www.econbiz.de/10003916426
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"Being yourself" in the electronic sweatshop : new forms of normative control
Fleming, Peter; Sturdy, Andrew - In: Human relations 64 (2011) 2, pp. 177-200
Persistent link: https://www.econbiz.de/10008905612
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The impact of structural empowerment on individual well-being and performance : taking agent preferences, self-efficacy and operational constraints into account
Biron, Michael; Bamberger, Peter A. - In: Human relations 63 (2010) 2, pp. 163-191
Persistent link: https://www.econbiz.de/10003957617
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Call centres and incapacity benefit claimants in the North West of England : a study from the greater Manchester Area
Cabras, Ignazio - In: Economic and industrial democracy : EID ; an … 29 (2008) 2, pp. 249-273
Persistent link: https://www.econbiz.de/10003706937
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Beneath the glass ceiling : explaining gendered role segmentation in call centres
Scholarios, Dora; Taylor, Phil - In: Human relations 64 (2011) 10, pp. 1291-1319
Persistent link: https://www.econbiz.de/10009373102
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Working under intensive surveillance : when does "measuring everything that moves" become intolerable?
Sewell, Graham; Barker, James R.; Nyberg, Daniel - In: Human relations 65 (2012) 2, pp. 189-215
Persistent link: https://www.econbiz.de/10009507987
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High commitment management practices re-examined : the case of Indian call centres
D’Cruz, Premilla; Noronha, Ernesto - In: Economic and industrial democracy : EID ; an … 33 (2012) 2, pp. 185-205
Persistent link: https://www.econbiz.de/10009620382
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Identities on call : impact of impression management on Indian call center agents
Raghuram, Sumita - In: Human relations 66 (2013) 11, pp. 1471-1496
Persistent link: https://www.econbiz.de/10010201618
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It's all in the mix : determinants and consequences of workforce blending in call centres
Kwon, Hyunji; Van Jaarsveld, Danielle - In: Human relations 66 (2013) 8, pp. 1075-1100
Persistent link: https://www.econbiz.de/10009787370
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Special issue on: Call centre jobs and regions in the new economy
Otter, Casten von (contributor) - 2001
Persistent link: https://www.econbiz.de/10001556196