Narrow search
Showing 1 - 9 of 9
Cover Image
The development of a hassle-based diagnostic scale for predicting burnout in call centres
Visser, Willie A.; Rothmann, Sebastiaan - In: SA journal of human resource management : SAJHRM 7 (2009) 1, pp. 92-99
Persistent link: https://www.econbiz.de/10003993087
Cover Image
Call centres and incapacity benefit claimants in the North West of England : a study from the greater Manchester Area
Cabras, Ignazio - In: Economic and industrial democracy : EID ; an … 29 (2008) 2, pp. 249-273
Persistent link: https://www.econbiz.de/10003706937
Cover Image
The efficiency and quality dilemma : what drives South African call centre management performance indicators?
Banks, Diane; Roodt, Gert - In: SA journal of human resource management : SAJHRM 9 (2011) 1, pp. 55-71
Persistent link: https://www.econbiz.de/10009574182
Cover Image
Psychological capital, job demands and organisational commitment of employees in a call centre in Durban, South Africa
Pillay, Kreshona; Buitendach, Johanna H.; Kanengoni, Herbert - In: SA journal of human resource management : SAJHRM 12 (2014) 1, pp. 249-261
Persistent link: https://www.econbiz.de/10011348645
Cover Image
High commitment management practices re-examined : the case of Indian call centres
D’Cruz, Premilla; Noronha, Ernesto - In: Economic and industrial democracy : EID ; an … 33 (2012) 2, pp. 185-205
Persistent link: https://www.econbiz.de/10009620382
Cover Image
The job demands-resources model of work engagement in South African call centres
Rensburg, Yolandi Janse van; Boonzaier, Billy; … - In: SA journal of human resource management : SAJHRM 11 (2013) 1, pp. 259-271
Persistent link: https://www.econbiz.de/10010385395
Cover Image
Special issue on: Call centre jobs and regions in the new economy
Otter, Casten von (contributor) - 2001
Persistent link: https://www.econbiz.de/10001556196
Cover Image
Call centres' employment practices in global value networks : a view from Argentina as a receiving economy
Bono, Andrea del; Gorjup, María Tatiana; Henry, Laura; … - In: Economic and industrial democracy : EID ; an … 34 (2013) 4, pp. 693-717
Persistent link: https://www.econbiz.de/10010212397
Cover Image
Exploring employee retention and intention to leave within a call centre
Dhanpat, Nelesh; Modau, Faith D.; Lugisani, Phokela; … - In: SA journal of human resource management : SAJHRM 16 (2018), pp. 28-40
Persistent link: https://www.econbiz.de/10012111388