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"Full of sound and fury, signifying nothing" : interrogating new skill concepts in service work ; the view from two UK call centres
Lloyd, Caroline; Payne, Jonathan - In: Work, employment & society : a journal of the British … 23 (2009) 4, pp. 617-634
Persistent link: https://www.econbiz.de/10003935275
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Call centres and incapacity benefit claimants in the North West of England : a study from the greater Manchester Area
Cabras, Ignazio - In: Economic and industrial democracy : EID ; an … 29 (2008) 2, pp. 249-273
Persistent link: https://www.econbiz.de/10003706937
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A service union's innovation dilemma : limitations on creative action in German industrial relations
Holtgrewe, Ursula; Doellgast, Virginia - In: Work, employment & society : a journal of the British … 26 (2012) 2, pp. 314-330
Persistent link: https://www.econbiz.de/10009558454
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Professionalism "from below" : mobilization potential in Indian call centres
Vaidyanathan, Brandon - In: Work, employment & society : a journal of the British … 26 (2012) 2, pp. 211-227
Persistent link: https://www.econbiz.de/10009558480
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High commitment management practices re-examined : the case of Indian call centres
D’Cruz, Premilla; Noronha, Ernesto - In: Economic and industrial democracy : EID ; an … 33 (2012) 2, pp. 185-205
Persistent link: https://www.econbiz.de/10009620382
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"Commodifying institutions" : vertical disintegration and institutional change in German labour relations
Holst, Hajo - In: Work, employment & society : a journal of the British … 28 (2014) 1, pp. 3-20
Persistent link: https://www.econbiz.de/10010259618
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Trusting technical change in call centres
Prichard, Jane; Turnbull, Joanne; Halford, Susan; Pope, … - In: Work, employment & society : a journal of the British … 28 (2014) 5, pp. 808-824
Persistent link: https://www.econbiz.de/10010466543
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Emotional management in a mass customised call centre : examining skill and knowledgeability in interactive service work
Jenkins, Sarah; Delbridge, Rick; Roberts, Ashley - In: Work, employment & society : a journal of the British … 24 (2010) 3, pp. 546-564
Persistent link: https://www.econbiz.de/10009383849
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Special issue on: Call centre jobs and regions in the new economy
Otter, Casten von (contributor) - 2001
Persistent link: https://www.econbiz.de/10001556196
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Call centres' employment practices in global value networks : a view from Argentina as a receiving economy
Bono, Andrea del; Gorjup, María Tatiana; Henry, Laura; … - In: Economic and industrial democracy : EID ; an … 34 (2013) 4, pp. 693-717
Persistent link: https://www.econbiz.de/10010212397