Purpose – To develop a model for manufacturing strategy formulation and implementation to help the managerial body of a corporation improve the efficiency and effectiveness of their company. Design/methodology/approach – The quality function deployment (QFD) technique is used in the...

Purpose – The purpose of this paper is to deliver an insight into the interaction effects of process‐oriented management and business intelligence (BI). Design/methodology/approach – The paper takes up publications from the fields of BI and business process management and analyzes the...

Purpose – As a response to increasing global market competition, companies in various industries tend to identify and manage customer relationship to increase profit performance. Companies commit more resources to identify their VIP customers and retain them by all means. The purpose of this...

Purpose – The purpose of this paper is to examine the state of readiness of the Indian retailing sector for the implementation of mobile retailing applications. It also identifies the most critical success factors (CSFs) for mobile retailing implementation through retailing process...