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Which cultural values matter to business process management?

Schmiedel, Theresa; vom Brocke, Jan; Recker, Jan - In: Business Process Management Journal 19 (2013) 2, pp. 292-317

Purpose – Business process management (BPM) requires a holistic perspective that includes managing the culture of an organization to achieve objectives of efficient and effective business processes. Still, the specifics of a BPM‐supportive organizational culture have not been examined so...

Persistent link: https://www.econbiz.de/10014687980

Production scheduling in ERP systems

Metaxiotis, Kostas S.; Psarras, John E.; Ergazakis, … - In: Business Process Management Journal 9 (2003) 2, pp. 221-247

In the current competitive environment, each company faces a number of challenges: quick response to customers’ demands … production scheduling process that is of crucial importance in today’s manufacturing and service industries. In this paper, the … authors propose a knowledge‐based system for production‐scheduling that could be incorporated as a custom module in an ERP …

Persistent link: https://www.econbiz.de/10014687517

Reengineering the undergraduate business core curriculum: aligning business schools with business for improved performance

Walker, Kenton B.; Black, Ervin L. - In: Business Process Management Journal 6 (2000) 3, pp. 194-213

Presents and supports a process‐centered model of undergraduate business education for the core business curriculum and business school management, consistent with the trend toward process‐managed organizations. This model conforms to calls from the public, academic community, and business...

Persistent link: https://www.econbiz.de/10014687430

Approaches to business process analysis: a review

Biazzo, Stefano - In: Business Process Management Journal 6 (2000) 2, pp. 99-112

Managing processes with the aim of improving them necessarily requires both analysis and critical evaluation of organizational practice. This article takes up the theme of business process analysis with the aim of highlighting and comparing alternative techniques and approaches. Four approaches...

Persistent link: https://www.econbiz.de/10014687431

Information technology in business processes

Chan, Stephen L. - In: Business Process Management Journal 6 (2000) 3, pp. 224-237

Information technology (IT), in its myriad forms, is having a profound and palpable impact on IT users and their environments. Proposes and expounds on a framework of the roles of IT as an initiator, a facilitator, or an enabler. Illustrates the utilization of this framework by a review of the...

Persistent link: https://www.econbiz.de/10014687437

Corporate communications within a BPR context

Belmiro, T.R.; Gardiner, P.D.; Simmons, J.E.L.; Santos, … - In: Business Process Management Journal 6 (2000) 4, pp. 286-303

Communication aspects within organisational changes have received greater attention since the advent of business process re‐engineering. This fact has been attributed mainly to the necessity of eliminating a higher degree of human resistance on the implementation of such a project. Our...

Persistent link: https://www.econbiz.de/10014687440

Management of environmental scanning processes in large companies in Thailand

Ngamkroeckjoti, Chittipa; Johri, Lalit M. - In: Business Process Management Journal 6 (2000) 4, pp. 331-341

A study of ABB, Shell and CP Group of companies in Thailand found that the scope and management of environmental scanning activities within organizations evolve continuously as a result of volatility of the environment and the diverse nature of businesses. In the case of ABB and Shell the...

Persistent link: https://www.econbiz.de/10014687443

A BPR case study at Honeywell

Paper, David J.; Rodger, James A.; Pendharkar, Parag C. - In: Business Process Management Journal 7 (2001) 2, pp. 85-99

We embarked on a case study to explore one organization’s experiences with radical change for the purpose of uncovering how they achieved success. The organization we examined was Honeywell Inc. in Phoenix, Arizona, USA. From the interview data, we were able to devise a set of ten lessons to...

Persistent link: https://www.econbiz.de/10014687455

Integrating business processes for global alignment and supply chain management

McAdam, Rodney; McCormack, Daniel - In: Business Process Management Journal 7 (2001) 2, pp. 113-130

This paper presents a qualitative study of the integration of supply chain management and business process management activities. It reviews published literature in both fields and a number of supporting areas, revealing a minimal overlap in the research. A number of case studies of progressive...

Persistent link: https://www.econbiz.de/10014687457

Rationalizing the customer service process

Kim, Hee‐Woong; Kim, Young‐Gul - In: Business Process Management Journal 7 (2001) 2, pp. 139-156

Satisfying customers is the best method for organizations to gain competitive advantage. To deliver quality services to customers, we need to understand their expectations. Given accurate understanding of expectations, customer service, which can be regarded as a process that consists of several...

Persistent link: https://www.econbiz.de/10014687459

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