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Paperless healthcare : progress and challenges of an IT-enabled healthcare system
Adler-Milstein, Julia; Bates, David W. - In: Business horizons 53 (2010) 2, pp. 119-130
Persistent link: https://www.econbiz.de/10003956831
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The normalization of deviance in healthcare delivery
Banja, John - In: Business horizons 53 (2010) 2, pp. 139-148
Persistent link: https://www.econbiz.de/10003956833
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Mistake-proofing healthcare : why shopping processes may be a good start
Grout, John R.; Toussaint, JOhn S. - In: Business horizons 53 (2010) 2, pp. 149-156
Persistent link: https://www.econbiz.de/10003957078
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Innovative healthcare delivery
Berry, Leonard L.; Mirabito, Ann M. - In: Business horizons 53 (2010) 2, pp. 157-169
Persistent link: https://www.econbiz.de/10003957080
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The promises and constraints of consumer-directed healthcare
Powell, Philip T.; Laufer, Ron - In: Business horizons 53 (2010) 2, pp. 171-182
Persistent link: https://www.econbiz.de/10003957093
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Managing product safety of imported Chinese goods
Berman, Barry; Swani, Kunal - In: Business horizons 53 (2010) 1, pp. 39-48
Persistent link: https://www.econbiz.de/10003953177
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Outsourcing services . the contract is just the beginning
Allen, Sandy; Chandrashekar, Ashok - In: Business horizons 43 (2000) 2, pp. 25-34
Persistent link: https://www.econbiz.de/10001496426
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IT cost benchmarking : drawing the right conclusions
Krotov, Vlad; Ives, Blake - In: Business horizons 59 (2016) 6, pp. 645-653
Persistent link: https://www.econbiz.de/10011609824
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Competing with quality service in good times and bad
Berry, Leonard L. - In: Business horizons 52 (2009) 4, pp. 309-317
Persistent link: https://www.econbiz.de/10003865402
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Service sabotage: the dark side of service dynamics
Harris, Lloyd C.; Ogbonna, Emmanuel - In: Business horizons 52 (2009) 4, pp. 325-335
Persistent link: https://www.econbiz.de/10003865411