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Enhancing customer self-efficacy in co-producing service experiences
Ford, Robert C.; Dickson, Duncan R. - In: Business horizons 55 (2012) 2, pp. 179-188
Persistent link: https://www.econbiz.de/10009522378
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Organizational strategies for filling the customer can-do/must-do gap
Ford, Robert C.; McColl-Kennedy, Janet R. - In: Business horizons 58 (2015) 4, pp. 459-468
Persistent link: https://www.econbiz.de/10011300878
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Crowdsourcing : a new way of employing non-employees?
Ford, Robert C.; Richardson, Brendan; Ciuchta, Michael P. - In: Business horizons 58 (2015) 4, pp. 377-388
Persistent link: https://www.econbiz.de/10011300895
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Prime time : the strategic use of subconscious priming to enhance customer satisfaction
Ford, Robert C. - In: Business horizons 57 (2014) 2, pp. 269-277
Persistent link: https://www.econbiz.de/10010358714
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Seven key steps for rapidly scaling up multi-unit operations
Ford, Robert C.; Ungaro, Richard - In: Business horizons 63 (2020) 3, pp. 265-274
Persistent link: https://www.econbiz.de/10012238279
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Strategies for building effective virtual teams : trust is key
Ford, Robert C.; Piccolo, Ronald F.; Ford, Loren R. - In: Business horizons 60 (2017) 1, pp. 25-34
Persistent link: https://www.econbiz.de/10011771582
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Combining performance, learning, and behavioral goals to match job with person : three steps to enhance employee performance with goal setting
Ford, Robert C. - In: Business horizons 60 (2017) 3, pp. 345-352
Persistent link: https://www.econbiz.de/10011756800
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Dues-Paying: Managing the Costs of Recognition - Reward systems can motivate employees and signal a firm's values-but only if team members believe rewards are earned, deserved, and...
Ford, Robert; Newstrom, John - In: Business horizons 42 (1999) 4, pp. 14-20
Persistent link: https://www.econbiz.de/10006192952