//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Business horizons"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Impacts of reputation for qual...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
USA
594
United States
179
Führungskräfte
40
Betriebsführung
37
Recht
22
Dienstleistungsqualität
21
Service quality
21
Absatz
15
Beziehungsmarketing
15
Managers
15
Relationship marketing
15
Strategic management
15
Strategisches Management
15
Betriebsorganisation
14
Prognose
13
Arbeit
12
Ausbildung
12
Consumer behaviour
12
Gesellschaftsformen
12
Konsumentenverhalten
12
Kraftfahrzeug
12
Theorie
12
Theory
12
Unternehmer
12
Unternehmung
12
Handel
11
Japan
11
Politik
11
Produktivität
11
Vorstand
11
AG
10
China
10
Innovation
10
Customer satisfaction
9
Kosten
9
Kundenzufriedenheit
9
Social Web
9
Social web
9
Beschwerdemanagement
8
Betriebsplanung
8
more ...
less ...
Online availability
All
Undetermined
35
Type of publication
All
Article
624
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
197
Aufsatz in Zeitschrift
197
Interview
6
Collection of articles of several authors
2
Sammelwerk
2
Aufsatz im Buch
1
Book section
1
Case study
1
Conference paper
1
Fallstudie
1
Konferenzbeitrag
1
more ...
less ...
Language
All
Undetermined
346
English
280
Author
All
Bunke, Harvey C.
8
Gelb, Betsy D.
7
Berry, Leonard L.
6
Boone, Louis E.
6
Dalton, Dan R.
6
Farmer, Richard N.
5
Hill, John W.
5
Dalton, Catherine M.
4
Hastings, Robert E.
4
Imberman, Woodruff
4
Lyles, Marjorie A.
4
Parasuraman, A.
4
Brush, Candida G.
3
Carroll, Archie B.
3
Chastain, Clark E.
3
Cosier, Richard A.
3
Fielden, John S.
3
Fulmer, William E.
3
Goodrich, Jonathan N.
3
Gray, Andrew
3
Gross, Andrew C.
3
Haenlein, Michael
3
Heenan, David A.
3
Hise, Richard T.
3
Jolson, Marvin A.
3
Kaplan, Andreas M.
3
Kovach, Kenneth A.
3
Kurtz, David L.
3
Long, John D.
3
Maines, Laureen A.
3
McNeal, James U.
3
Muczyk, Jan P.
3
Rehder, Robert R.
3
Rosen, Benson
3
Strutton, David
3
Waters, L. L.
3
Acito, Frank
2
Adobor, Henry
2
Aggarwal, Sumer C.
2
Baron, Alma S.
2
more ...
less ...
Published in...
All
Business horizons
Working paper / National Bureau of Economic Research, Inc.
11,569
NBER working paper series
3,941
The American economic review
2,430
Discussion paper / Centre for Economic Policy Research
2,012
Discussion paper series / IZA
1,953
NBER Working Paper
1,646
American journal of agricultural economics
1,595
The review of economics and statistics
1,472
The journal of finance : the journal of the American Finance Association
1,459
The review of financial studies
1,388
Working paper
1,286
Applied economics
1,259
IZA Discussion Papers
982
Economics letters
959
Economic review
929
Journal of banking & finance
910
Southern economic journal
903
Economic inquiry : journal of the Western Economic Association International
892
CESifo working papers
886
Finance and economics discussion series
873
Monthly labor review : MLR
868
Journal of financial economics
863
National tax journal
854
Journal of financial and quantitative analysis : JFQA
816
The journal of futures markets
797
Journal of human resources : JHR
796
Journal of business research : JBR
748
Journal of money, credit and banking : JMCB
747
Journal of political economy
719
The journal of economic perspectives : EP ; a journal of the American Economic Association
706
The quarterly journal of economics
686
International journal of hospitality management
657
The journal of law & economics
657
American economic journal : a journal of the American Economic Association
637
European journal of operational research : EJOR
635
Challenge
633
Health affairs : at the intersection of health, health care, and policy
601
ILR review : the journal of work and policy
601
Journal of labor economics
556
more ...
less ...
Source
All
ECONIS (ZBW)
626
Showing
1
-
10
of
626
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Serving unfair customers
Berry, Leonard L.
;
Seiders, Kathleen
- In:
Business horizons
51
(
2008
)
1
,
pp. 29-37
Persistent link: https://www.econbiz.de/10003708226
Saved in:
2
Planning and implementing effective service guarantee programs
Berman, Barry
;
Mathur, Anil
- In:
Business horizons
57
(
2014
)
1
,
pp. 107-116
Persistent link: https://www.econbiz.de/10010243454
Saved in:
3
How small service failures drive customer defection : introducing the concept of microfailures
Sands, Sean
;
Campbell, Colin L.
;
Shedd, Lois
;
Ferraro, Carla
- In:
Business horizons
63
(
2020
)
4
,
pp. 573-584
Persistent link: https://www.econbiz.de/10012287580
Saved in:
4
The differential treatment of women during service recovery : how perceived social power affects consumers' postfailure compensation
Cummings, Krista Hill
;
Seitchik, Allison E.
- In:
Business horizons
63
(
2020
)
5
,
pp. 647-658
Persistent link: https://www.econbiz.de/10012301448
Saved in:
5
Paperless healthcare : progress and challenges of an IT-enabled healthcare system
Adler-Milstein, Julia
;
Bates, David W.
- In:
Business horizons
53
(
2010
)
2
,
pp. 119-130
Persistent link: https://www.econbiz.de/10003956831
Saved in:
6
The normalization of deviance in healthcare delivery
Banja, John
- In:
Business horizons
53
(
2010
)
2
,
pp. 139-148
Persistent link: https://www.econbiz.de/10003956833
Saved in:
7
Mistake-proofing healthcare : why shopping processes may be a good start
Grout, John R.
;
Toussaint, JOhn S.
- In:
Business horizons
53
(
2010
)
2
,
pp. 149-156
Persistent link: https://www.econbiz.de/10003957078
Saved in:
8
Innovative healthcare delivery
Berry, Leonard L.
;
Mirabito, Ann M.
- In:
Business horizons
53
(
2010
)
2
,
pp. 157-169
Persistent link: https://www.econbiz.de/10003957080
Saved in:
9
The promises and constraints of consumer-directed healthcare
Powell, Philip T.
;
Laufer, Ron
- In:
Business horizons
53
(
2010
)
2
,
pp. 171-182
Persistent link: https://www.econbiz.de/10003957093
Saved in:
10
Solutions for customer complaints about offshoring and outsourcing services
Honeycutt, Earl D.
;
Magnini, Vincent P.
;
Thelen, Shawn T.
- In:
Business horizons
55
(
2012
)
1
,
pp. 33-42
Persistent link: https://www.econbiz.de/10009500644
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->