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Business strategy series
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The impact of firm reputation on customers' responses to service failure : the role of failure attributions
Nikbin, Davoud
;
Ismail, Ishak
;
Marimuthu, Malliga
; …
- In:
Business strategy series
12
(
2011
)
1
,
pp. 19-29
Persistent link: https://www.econbiz.de/10009007748
Saved in:
2
The impact of firm reputation on customers' responses to service failure : the role of failure attributions
Nikbin, Davoud
;
Ismail, Ishak
;
Marimuthu, Malliga
; …
- In:
Business strategy series
12
(
2011
)
1
,
pp. 19-29
Persistent link: https://www.econbiz.de/10009896470
Saved in:
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