The impact of firm reputation on customers' responses to service failure : the role of failure attributions
Davoud Nikbin, Ishak Ismail, Malliga Marimuthu and Ismael Younis Abu-Jarad
| Year of publication: |
2011
|
|---|---|
| Authors: | Nikbin, Davoud ; Ismail, Ishak ; Marimuthu, Malliga ; Abu-Jarad, Ismael Younis |
| Published in: |
Business strategy series. - Bingley : Emerald, ISSN 1751-5637, ZDB-ID 2421338-X. - Vol. 12.2011, 1, p. 19-29
|
| Subject: | Dienstleistungsqualität | Service quality | Immaterielle Güter | Intangible goods | Firmenimage | Corporate reputation | Konsumentenverhalten | Consumer behaviour |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009007748