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~isPartOf:"California management review"
~subject:"Complaint management"
~subject:"Kognition"
~subject:"Kundenzufriedenheit"
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Customer rage : triggers, tipping points, and take-outs
Patterson, Paul G.
;
McColl-Kennedy, Janet R.
;
Smith, Amy K.
- In:
California management review
52
(
2009/10
)
1
,
pp. 6-28
Persistent link: https://www.econbiz.de/10003960175
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