Customer rage : triggers, tipping points, and take-outs
Paul G. Patterson; Janet R. McColl-Kennedy; Amy K. Smith; Zhi Lu
| Year of publication: |
2009
|
|---|---|
| Authors: | Patterson, Paul G. ; McColl-Kennedy, Janet R. ; Smith, Amy K. ; Lu, Zhi |
| Published in: |
California management review. - Thousand Oaks, CA : Sage Publishing on behalf of The University of California Press, ISSN 0008-1256, ZDB-ID 222930-4. - Vol. 52.2009/10, 1, p. 6-28
|
| Subject: | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality | Kognition | Cognition |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003960175