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The aims of this time-lagged study are twofold, first to identify the effect of perceived justice (as a second … analyzed using Structural Equation Modelling (PLS-SEM). The findings indicate that perceived service recovery justice (PSRJ … can be engendered through customer justice perception, positive appraisal of recovery satisfaction and customer affection …
Persistent link: https://www.econbiz.de/10012649549
This research was aimed at investigating the impact of multifocal organizational justice on Organizational Citizenship … industry companies. The research adopted well validated measures for multifocal organizational justice (distributive … overall organizational justice predicted (40%) of the variance in OCBs. Agent-referenced organizational justice was found to …
Persistent link: https://www.econbiz.de/10012622469
This paper conceptualizes and operationalizes alliance justice capability (AJC) as a second order firm-level capability … consisting of three distinct yet related first-order firm level skills which foster procedural justice (PJ), distributive justice … (DJ) and interactional justice (IJ) in the relationship between alliance partners. The paper then goes on to test how AJC …
Persistent link: https://www.econbiz.de/10012623887
Top) application by examining the perceptions of justice and trustworthiness factors affecting customer loyalty mediating … influenced by consumer trustworthiness and three subfactors of justice; it also plays a mediating role in the impact of justice … manipulating justice, trustworthiness and satisfaction with complaint-handling factors. …
Persistent link: https://www.econbiz.de/10014504902
justice as a moderator. In addition, we investigate how the impact of ethical leadership varies based on the extent to which … organizational justice is the prevalent norm within an institution. We examine our proposed model in higher education institutions in … citizenship behavior in higher education institutions. However, as a moderating variable, organizational justice does not moderate …
Persistent link: https://www.econbiz.de/10014531920
relationship of organizational justice and in-role employee performance. Moreover, the organizational embeddedness and employee … collected were analyzed using partial-least square method. The study shows that organizational justice in the organization … comprehensively analyzing the organizational justice impact on the in-role performance, i.e. by including the interactional justice …
Persistent link: https://www.econbiz.de/10014438951
In line with the organizational support theory, our study examined the influence of managerial support and perception of fairness on employees' turnover intention, and the mediating influence of workplace civility. Data was collected over a period of 2 months from 935 full-time employees...
Persistent link: https://www.econbiz.de/10014444839
The article proposes a conceptual framework to explain how organizational justice can mitigate the negative effects of … like their male counterparts. The article uses the Social Role theory and the Rawlsian theory of justice to propose a … justice could positively moderate such a relationship by eliminating the negative effects of glass ceiling and thereby …
Persistent link: https://www.econbiz.de/10014524887
The justice practice of an organization plays a vital role in the way that an individual perceives organizational … citizenship behavior and job satisfaction in the workplace. However, there is scanty research on how justice practice affects … this gap by analyzing the mediating role of employee job satisfaction in the nexus between perceived organizational justice …
Persistent link: https://www.econbiz.de/10014530226
anticipated emotions are influenced by a deontic perspective of justice and food package waste literacy. We conducted an online … literacy, a deontic perspective of justice, and positive anticipated emotions significantly influence intention. The stricter …
Persistent link: https://www.econbiz.de/10014503310