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Customer switching behavior among Indonesian Muslims : evidence from the merger of Indonesia's State-owned Islamic banks

Mochlasin, Mochlasin; Nornajihah Nadia Hasbullah; … - In: Cogent business & management 10 (2023) 3, pp. 1-19

This research examined the factors that affect customer satisfaction and switching behavior in the post-merger of the state-owned Islamic banks in Indonesia. Data were collected by distributing an online questionnaire to a total of 210 Muslim customers. Furthermore, the collected data were...

Persistent link: https://www.econbiz.de/10014505247

Determinants of customer satisfaction and loyalty Waroeng Steak Restaurant in DKI Jakarta

Mubarok, Endang Saefuddin; Subarjo, Budi; Raihan, Raihan; … - In: Cogent business & management 10 (2023) 3, pp. 1-20

This study aims to determine the effect of facilities, brand image, product quality, promotion, and service quality on customer satisfaction and loyalty at Waroeng Steak Restaurants in DKI Jakarta. This research design is descriptive and quantitative explanatory, with a multivariate analysis...

Persistent link: https://www.econbiz.de/10014505809

Examining the effect of perceived quality of authentic souvenir product, perceived value, and satisfaction on customer loyalty

Suttikun Chompoonut; Meeprom, Supawat - In: Cogent business & management 8 (2021) 1, pp. 1-19

The aim of this research was to explore predictive relationships between perceived quality of authentic souvenir product, value, satisfaction and customer loyalty that consisted of word-of-mouth and repurchase intention. A self-administered, onsite intercept survey was deployed to gather the...

Persistent link: https://www.econbiz.de/10012627896

Effects of perceived service quality, website quality, and reputation on purchase intention : the mediating and moderating roles of trust and perceived risk in online shopping

Qalati, Sikandar Ali; Vela, Esthela Galvan; Dakhan, … - In: Cogent business & management 8 (2021) 1, pp. 1-20

This paper aims to investigate the relationship between antecedents of trust in online shopping and purchase intention. Specifically, it examines the relationship between perceived service quality, perceived website quality, and perceived reputation, as well as the mediating role of trust in...

Persistent link: https://www.econbiz.de/10012669005

The effects of purchase and consumption on beef quality attribute beliefs : a study of tourists visiting Vanuatu

Lees, Nic; Greenhalgh, Jill - In: Cogent business & management 11 (2024) 1, pp. 1-21

Tourists' gastronomic experiences are integral to their overall travel satisfaction. Understanding the factors influencing tourists' perceptions of local cuisine quality is crucial. This study explores the development of quality attribute beliefs among tourists unfamiliar with Vanuatu beef. It...

Persistent link: https://www.econbiz.de/10014519235

The influence of perceived price and quality of delivery on online repeat purchase intention : the evidence from Vietnamese purchasers

Phan Tan Luc; Le, Thu-Hang - In: Cogent business & management 10 (2023) 1, pp. 1-13

The purpose of this study is to explore the role of perceived price and delivery quality in influencing the repeat purchase intention through perceived value and consumer satisfaction. A total of 791 survey questionnaires were collected by the convenience sampling method from consumers who have...

Persistent link: https://www.econbiz.de/10014466457

Designing and developing a platform called ‘rest at restaurant’ to support the basic needs of senior adults

Suchada Rianmora; Laddanon Sukjitsakunchai; Tonnam … - In: Cogent business & management 11 (2024) 1, pp. 1-35

This study proposes an alternative technique to support the design and development of products, specifically focusing on creating a new design and platform for restaurants tailored to the needs of senior adults, ensuring easy-to-access experiences. The primary aim is to effectively identify and...

Persistent link: https://www.econbiz.de/10014529764

Will in-flight virtual reality increase the enjoyment of flight for anxious passengers?

Gafur, Hibar Syahrul; Sari, Hasrini; Yudhistira, Titah - In: Cogent business & management 10 (2023) 2, pp. 1-20

-related anxiety and attitude toward using in-flight VR is examined. Furthermore, the willingness to buy airline tickets is also …-flight VR. In addition, the intention to buy airline tickets is also measured as the dependent variable to explore the influence … buy airline tickets. The originality of the research:Instead of using VR as a therapy tool, this study explores the …

Persistent link: https://www.econbiz.de/10014505001

Willingness to participate in a cocoa pension scheme in Ghana : an application of discrete choice experiment

Bannor, Richard Kwasi; Oppong-Kyeremeh, Helena; Amfo, … - In: Cogent business & management 9 (2022) 1, pp. 1-21

Studies on involuntary pension participation in general and among farmers, in particular, are scanty. Therefore, this paper aims at investigating cocoa farmers' awareness of pension schemes as well as assessing their willingness to participate in a cocoa pension scheme. A sample of 450 cocoa...

Persistent link: https://www.econbiz.de/10014441936

A review of ancillary services in the airline industry

Liu, Honglin; Nawal Hanim Abdullah; Shin Yiing Lee - In: Cogent business & management 11 (2024) 1, pp. 1-14

The significance of ancillary services within the airline industry is progressively gaining prominence. As such …, research on airlines’ ancillary services has continuously grown. The primary objective of this research article is to provide a … review of ancillary services on passengers’ willingness to pay and the personalized pricing within the airline industry …

Persistent link: https://www.econbiz.de/10014529021

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