Customer switching behavior among Indonesian Muslims : evidence from the merger of Indonesia's State-owned Islamic banks
Year of publication: |
2023
|
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Authors: | Mochlasin, Mochlasin ; Nornajihah Nadia Hasbullah ; Muthohar, Ahmad Mifdlol ; Anwar, Saiful |
Published in: |
Cogent business & management. - London : Taylor & Francis, ISSN 2331-1975, ZDB-ID 2837523-3. - Vol. 10.2023, 3, Art.-No. 2287781, p. 1-19
|
Subject: | customer satisfaction | customer switching behavior | product quality | service quality | sharia compliance | technological sophistication | Konsumentenverhalten | Consumer behaviour | Indonesien | Indonesia | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Produktqualität | Product quality | Islamisches Finanzsystem | Islamic finance | Bank |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Other identifiers: | 10.1080/23311975.2023.2287781 [DOI] hdl:10419/294774 [Handle] |
Source: | ECONIS - Online Catalogue of the ZBW |
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