customer satisfaction and loyalty at Waroeng Steak Restaurants in DKI Jakarta. This research design is descriptive and … significant effect on customer satisfaction but have no significant effect on customer loyalty, brand image has a significant … effect on customer satisfaction but has no significant effect on customer loyalty; product quality has a significant effect …

study further investigates trust and satisfaction as drivers of loyalty and examines the role of trust in the traditional … value-satisfaction-loyalty relationship. A total of 214 responses from M-wallet users were captured using a structured …. Trust and satisfaction in M-wallet are both found to be mediating the perceived customer value and loyalty relationship …

Customer experience, satisfaction and word-of-mouth intention contribute a crucial part in enhancing customer loyalty … a direct positive effect on loyalty. Age was found to moderate the effect of customer satisfaction on loyalty. However …, gender, education and income did not moderate the effect of customer satisfaction on loyalty. These results contribute to the …

-changer. This study delves into the intricate dynamics of AI-Powered Customer Service and its profound impact on customer loyalty …, specifically focusing on the mediating roles played by customer satisfaction and perceived efficiency. Data were collected from 373 … evidence of the significant influence of AI-Powered Customer Service on customer satisfaction and perceived efficiency, as …

potential effects of omnichannel retailing properties on customer experience and brand loyalty; it further explores the … hedonic and utilitarian experiences which significantly contribute to constituting brand loyalty between clients and banks in …

This paper investigates satisfaction and loyalty in social commerce by integrating the role of emotion as a mediating … proposes a new validated model to explain satisfaction and loyalty in social commerce. Structural Equation Modelling (SEM) has … variable and level of involvement as a moderating variable. Based on cognitive appraisal theory, to explain satisfaction and …

The main objective of this paper is to investigate how service quality and customer satisfaction are correlated to self …-reported loyalty intentions in Islamic banks. The paper presents primary data collected by self-administered questionnaires involving a …, responsiveness, assurance, and empathy positively linked to self-reported loyalty intentions, with compliance and assurance appearing …

Service quality and customer satisfaction are parts of factors that influence customer loyalty to bank services. Both … long term. This study aims to (1) examine how service quality influenced customer loyalty; (2) how customers’ satisfaction … influenced their loyalty to the bank; and (3) examine simultaneous effects of service quality and customer satisfaction on …

effect of religiosity and mediated by customer perceived value and customer satisfaction. This study was designed using a … customer satisfaction. In contrast, the moderating effect of religiosity has no significant effect on patronage intentions …

Customer satisfaction, loyalty and corporate image play a critical role in improving loyalty within the banking sector …. The current study examines the mediators and moderators of the effect of customer satisfaction on loyalty. Data were … effect of customer satisfaction on customer loyalty. Gender, age, education and income were found not to moderate the effect …