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Contract fulfilment, quality management, ICT adoption, government, and co-worker support : a conceptual framework for student contentment in higher educational institutions

Koomson, Samuel - In: Cogent business & management 11 (2024) 1, pp. 1-17

position to satisfy students. This advances Sustainable Development Goal 4, which aims to guarantee inclusive and fair quality … the satisfaction of both educators and students can have broader societal implications. This research highlights the need …

Persistent link: https://www.econbiz.de/10014526072

University public transportation logistics service quality and student satisfaction : empirical evidence from Thailand

Sann, Raksmey; Siripipattaworn, Saharat - In: Cogent business & management 11 (2024) 1, pp. 1-13

Although students around campuses mostly rely on university public transportation (i.e. shuttle buses), studies on how … obtained from 202 valid questionnaires completed by students who frequently use shuttle services were analyzed using partial …

Persistent link: https://www.econbiz.de/10014524876

Students’ perceived value in higher education institutions : investigating the role of antecedents and context

Iskandar, Ahmad Syarief; Wirawan, Hillman; Salam, Rudi - In: Cogent business & management 11 (2024) 1, pp. 1-23

Students in higher education institutions (HEIs) develop perceived value related to their academic services. While many … organisational justice on students' perceived value via the mediating role of service quality, in which the relationships are … moderated by the students' awareness of the COVID-19 situation in Higher Education Institutions (HEI). The data were collected …

Persistent link: https://www.econbiz.de/10014533255

Factors affecting satisfaction and intention to repurchase retail banking services in Vietnam

Dao Cam Thuy; Nguyen Ngoc Quang - In: Cogent business & management 9 (2022) 1, pp. 1-20

Retail banking services of Vietnamese commercial banks are developing along with economic growth, improving the repurchase behavior of customers helps banks maintain a competitive edge in the market. Therefore, the research was conducted on factors affecting satisfaction and intention to...

Persistent link: https://www.econbiz.de/10014442739

Enhancing consumers' self-reported loyalty intentions in Islamic Banks : the relationship between service quality and the mediating role of customer satisfaction

Dandis, Ala’ Omar; Wright, Len Tiu; Wallace-Williams, … - In: Cogent business & management 8 (2021) 1, pp. 1-25

The main objective of this paper is to investigate how service quality and customer satisfaction are correlated to self-reported loyalty intentions in Islamic banks. The paper presents primary data collected by self-administered questionnaires involving a sample of 655 respondents from all local...

Persistent link: https://www.econbiz.de/10012662129

Effects of service quality and customer satisfaction on loyalty of bank customers

Supriyanto, Achmad; Wiyono, Bambang Budi; Burhanuddin, … - In: Cogent business & management 8 (2021) 1, pp. 1-17

Service quality and customer satisfaction are parts of factors that influence customer loyalty to bank services. Both are necessary to be fulfilled in order to gain customer loyalty, which in turn maintaining organization survival in the long term. This study aims to (1) examine how service...

Persistent link: https://www.econbiz.de/10012643064

Influence of self-service technology (SST) servicequality dimensions as a second-order factor onperceived value and customer satisfaction in amobile banking application

Leon, Myra V. de; Atienza, Ringgold P.; Susilo, Daniel - In: Cogent business & management 7 (2020) 1, pp. 1-17

Banks offer technology-based self-service banking such as mobile banking applications to keep up with technological advancement. The usage of this application requires quality service delivery. However, there is a dearth of literature on post-adoption and service quality assessment of mobile...

Persistent link: https://www.econbiz.de/10012626622

The interrelationship between internal marketing, employee perceived quality and customer satisfaction : a conventional banking perspective

De Bruin, Leigh; Roberts-Lombard, Mornay; De … - In: Cogent business & management 8 (2021) 1, pp. 1-29

This study explores how internal marketing influences employees’ perceived ability to deliver service quality in the conventional banking industry in Oman. The influence of employee perceived service quality on customer satisfaction is also established. Data was obtained from retail banking...

Persistent link: https://www.econbiz.de/10012668858

Customer switching behavior among Indonesian Muslims : evidence from the merger of Indonesia's State-owned Islamic banks

Mochlasin, Mochlasin; Nornajihah Nadia Hasbullah; … - In: Cogent business & management 10 (2023) 3, pp. 1-19

This research examined the factors that affect customer satisfaction and switching behavior in the post-merger of the state-owned Islamic banks in Indonesia. Data were collected by distributing an online questionnaire to a total of 210 Muslim customers. Furthermore, the collected data were...

Persistent link: https://www.econbiz.de/10014505247

Enhancing patronage intention on online fashion industry in Indonesia : the role of value co-creation, brand image, and e-service quality

Syah, Tantri Yanuar Rahmat; Olivia, Dora - In: Cogent business & management 9 (2022) 1, pp. 1-32

Value co-creation has become an essential strategy in business that encourages customer involvement in creating products that meet customer demands and have superior value. Brand image and e-service quality are still important factors that influence customer decision making in purchasing...

Persistent link: https://www.econbiz.de/10014429178

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