This study aims to analyze the effects of audit findings, follow-up of audit recommendations, quality of financial reporting and public services on the incumbent electability. Using subnational elections data in Indonesia in 2015 and 2017, the final sample amounted to 291 observations, which...

This study aims to examine the perception of government employees about the association of the culture of compliance in information technology (IT) on the service quality, accountability, and transparency through effective IT governance (ITG) as an intervening variable. This study was carried...

By drawing on New Public Management (NPM) framework and transformational leadership theory, this study examined how transformational leadership impacts the performance of public organizations via NPM cultural orientations. Research data is collected from 205 public service organizations in...

The goal of this research is to examine the influence of transformational leadership (TL) on employees' job-related outcomes, noting the mediating roles of public service motivation (PSM) as well as the moderating effect of power distance orientation (PDO). Surveys were collected from 605 civil...

With the rapid developments in utilizing the popularity of internet, the governments all over the world adopted various e-government projects to provide their services. This paper aimed to investigate how the governmental departments in Jordan can provide mandatory e-services to citizens. It...

The purpose of this article is to determine the role of service providers in Mangaung Metropolitan Municipality (MMM) in ensuring effective service delivery. The absence of transparency, accountability, and proper and trustworthy structures and procedures in public procurement leads to...

While a plethora of studies examines the relationships amongst university education service quality, customer satisfaction and loyalty, there is hardly any focus in the literature on study mode differences. Further, many developing country contexts such as Zambia are under-researched, limiting...

We investigate the factors impacting dysfunctional audit behaviour (DAB) in audit companies in Indonesia during COVID-19. We additionally examine at how organisational commitment (OC), employee performance (EP), and turnover intention (TI) play a role as mediators in the relationship between...

While several studies examine the influence of service quality on customer satisfaction in physical retail banking offices, there is a shortage of studies on service quality in the digital space of banking. Further, many developing country contexts such as Zambia are under-researched, limiting...

The present study assessed the prevalence of satisfaction with work-related achievements in a random sample 860 Brunei public and private sector employees representing both genders. Job satisfaction is important since it acts as a source of intrinsic motivation encouraging workers to be...