Sussan, Aysar Philip; Johnson, William C. - In: Competitiveness Review: An International Business Journal 13 (2003) 2, pp. 46-52
Global competition is forcing American Managers to rethink the way they do business. It is no longer the “big that eat the small” it is now the “fast that eat the slow”. This paper will examine how business process orientation (BPO) has a positive impact on esprit de corps, reduced...
