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~isPartOf:"Cuadernos de economía y dirección de la empresa : CEDE"
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Comportamiento de abandono de la relación de un cliente con la empresa en un contexto de fallo y recuperación del servicio
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Cuadernos de economía y dirección de la empresa : CEDE
40
(
2009
),
pp. 143-169
Persistent link: https://www.econbiz.de/10003925920
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