Companies adopt a customer-centric approach to maintain their competitive position or dominate the market. In this context, managers are pivotal in navigating the competitive markets in accomplishing these goals. Setting targets and conducting performance evaluations are vital for managers'...

Software testing is one of the most important phases in the software development life cycle. Software testing cannot ensure successful outcomes until and unless done perfectly. For enhanced testing, it is extremely important to identify and prioritize the parameters that influence the testing...

In everyday life, many decisions are made, from personal and individual issues to major issues. In most decision-making topics, there are generally several goals and factors for discussion that are analyzed by multi-objective models. Researchers have conducted various studies on multi-objective...

The growing environmental concerns related to fossil-based power usage have led to a global transition towards renewable and conservative energy usage practices. In the context of human thermal comfort within enclosures, Phase Change Materials (PCMs) are deployed as effective passive...

This study proposes an integrated Decision Support System (DSS) with Multi-Criteria Decision-Making (MCDM) to evaluate trainers in organizations and choose the most suitable one(s) for a training program. The clustering stage determines the most appropriate number of trainees to be assigned to a...

Chatbots are increasingly integrated into customer support systems due to recent developments in artificial intelligence. Chatbots can provide quick and tailored services to users, including employees and consumers. This paper presents a decision-making framework for chatbot selection in the...

Evaluating and selecting suitable suppliers involves several criteria, making it a complex and difficult problem for decision-makers. Several approaches have been developed to help achieve the best possible results for selecting the most suitable suppliers. Traditionally, multi-criteria...

Groundwater recharge is crucial in developing groundwater sources in an area for regional growth. One of the essential natural water resources is groundwater, which differs geographically in quality and amount. Groundwater resources are under great strain due to growing urbanization and...

Cognitive function impairment may seriously hamper the day-to-day activities of human beings. Investigating different risk factors of cognitive function impairment had been an area of immense interest among researchers that led to the identification of several factors. However, studies for...

Our purpose in this paper is to develop an integrated multicriteria evaluation methodology for assessing the impact of COVID-19 in the 27 countries of the European Union. Initially, a specialized and comprehensive set of normalized criteria metrics that capture several dimensions of the...