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Service architecture and modularity
Voss, Christopher A.; Hsuan Mikkola, Juliana - In: Decision sciences : DS 40 (2009) 3, pp. 541-569
Persistent link: https://www.econbiz.de/10003885990
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Customer use of virtual channels in multichannel services : does type of activity matter?
Sousa, Rui; Amorim, Marlene; Rabinovich, Elliot; … - In: Decision sciences : DS 46 (2015) 3, pp. 623-657
Persistent link: https://www.econbiz.de/10011476317