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Dienstleistungsinnovationen
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Innovationspotenziale von Interaktionsepisoden zwischen Kunde und Kundenkontaktmitarbeiter
Möller, Sabine
- In:
Dienstleistungsinnovationen
,
(pp. 281-302)
.
2004
Persistent link: https://www.econbiz.de/10002227627
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