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The unified service theory : a paradigm for service science
Sampson, Scott - 2010
Persistent link: https://www.econbiz.de/10003968695
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Advancing service science with service-dominant logic : clarifications and conceptual development
Vargo, Stephen L.; Lusch, Robert F.; Akaka, Melissa Archpru - 2010
Persistent link: https://www.econbiz.de/10003968697
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The neglect of service science in the operations management field
Metters, Richard - 2010
Persistent link: https://www.econbiz.de/10003968719
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Service science : a reflection from telecommunications service perspective
Chew, Eng K. - 2010
Persistent link: https://www.econbiz.de/10003968724
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The future of service is long overdue
Gummesson, Evert - 2010
Persistent link: https://www.econbiz.de/10003968943
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The evolution and future of service : building and broadening a multidisciplinary field
Fisk, Raymond P.; Grove, Stephen J. - 2010
Persistent link: https://www.econbiz.de/10003968944
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Trading zones, normative scenarios, and service science
Gorman, Michael E. - 2010
Persistent link: https://www.econbiz.de/10003968947
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The Cambridge-IBM SSME white paper revisited
Spohrer, James C.; Gregory, Mike; Ren, Guangjie - 2010
Persistent link: https://www.econbiz.de/10003968951
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Service science, management, and engineering (SSME) in Japan
Hidaki, Kazuyoshi - 2010
Persistent link: https://www.econbiz.de/10003968967
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Electronic Services
Bruhn, Manfred (ed.) - 2002 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001613382