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~isPartOf:"Dienstleistungsmarketing : Konzeptionen und Anwendungen"
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Dienstleistungsmarketing : Konzeptionen und Anwendungen
Meddelanden från Svenska Handelshögskolan
25
The journal of business & industrial marketing
7
Working Papers / Hanken Svenska Handelshögskolan
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European business review : EBR ; the official journal of the International Management Centres, Europe
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Dienstleistungsmarketing : eine Bestandsaufnahme ; Tagungsband zum 2. Workshop für Dienstleistungsmarketing, Innsbruck, Februar 1993
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Electronic Services
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Emergent strategies for e-business processes, services, and implications : advancing corporate frameworks
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International Journal of E-Business Research (IJEBR)
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International journal of e-business research : an official publication of the Information Resources Management Association
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Relationship marketing : gaining competitive advantage through customer satisfaction and customer retention
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A comparison of episode performance and relationship performance for a discrete service
Strandvik, Tore
- In:
Dienstleistungsmarketing : Konzeptionen und Anwendungen
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(pp. 111-139)
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1995
Persistent link: https://www.econbiz.de/10001288146
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Introducing deserved service and equity into service quality models
Liljander, Veronica
- In:
Dienstleistungsmarketing : Konzeptionen und Anwendungen
,
(pp. 143-169)
.
1995
Persistent link: https://www.econbiz.de/10001288145
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