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Effects of web-based customer relationship management on customer satisfaction : a structural equation modeling analysis
Jih, Wen-jang
;
Lee, Su-fang
;
Tsai, Yuan-cheng
;
Fang, …
- In:
E-business models, services and communications
,
(pp. 306-324)
.
2008
Persistent link: https://www.econbiz.de/10003604497
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