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Severe service failures and online vindictive word of mouth : the effect of coping strategies
El-Manstrly, Dahlia; Ali, Faizan; Line, Nathaniel D. - In: International journal of hospitality management 95 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012547720
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Why should hotels go green? : insights from guests experience in green hotels
Merli, Roberto; Preziosi, Michele; Acampora, Alessia; … - In: International journal of hospitality management 81 (2019), pp. 169-179
Persistent link: https://www.econbiz.de/10012128332
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The Hijabi servers : customers' perception of employees' physical appearance in restaurants
Sonmez, Damla; Ali, Faizan; Wildes, Vivienne; … - In: International journal of hospitality management 114 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014439972