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Perceptions of intergroup tipping differences, discriminatory service, and tip earnings among restaurant servers
Brewster, Zachary W. - In: International journal of hospitality management 46 (2015), pp. 15-25
Persistent link: https://www.econbiz.de/10011302007
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The effect of restaurant servers' perceptions of customers' tipping behaviors on service discrimination
Brewster, Zachary W. - In: International journal of hospitality management 32 (2013), pp. 228-236
Persistent link: https://www.econbiz.de/10009718396
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A within-restaurant analysis of changes in customer satisfaction following the introduction of service inclusive pricing or automatic service charges
Lynn, Michael; Brewster, Zachary W. - In: International journal of hospitality management 70 (2018), pp. 9-15
Persistent link: https://www.econbiz.de/10011825956
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The "mask effect" on the tips that customers leave restaurant servers
Brewster, Zachary W.; Gourlay, Kenneth - In: International journal of hospitality management 99 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10013328028