//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Economia pubblica : the Italian journal of public economics and law"
~isPartOf:"International journal of hospitality management"
~person:"Torres, Edwin N."
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Big 4 auditors and audit quali...
Similar by subject
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
4
Dienstleistungsqualität
4
Relationship marketing
4
Service quality
4
Consumer behaviour
3
Customer satisfaction
3
Customer service
3
Konsumentenverhalten
3
Kundenservice
3
Kundenzufriedenheit
3
Customer delight
2
Emotion
2
Hotel industry
2
Hotellerie
2
Hotels
2
Affect
1
Beschwerdemanagement
1
Business logic
1
Co-creation
1
Complaint management
1
Culture
1
Customer emotions
1
Customer experience
1
Customer integration
1
Customer role
1
Einzelhandel
1
Foodservice
1
Freizeitwirtschaft
1
Gastronomie
1
Kundenintegration
1
Leisure industries
1
Lieferantenmanagement
1
Measurement
1
Messung
1
Mobile communications
1
Mobilkommunikation
1
Moments of truth
1
Restaurant industry
1
Restaurants
1
Retail
1
more ...
less ...
Online availability
All
Undetermined
3
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Language
All
English
4
Author
All
Torres, Edwin N.
Han, Heesup
11
Jang, Soocheong
11
Mattila, Anna S.
10
Wong, IpKin Anthony
9
Guchait, Priyanko
8
Law, Chun Hung Roberts
6
Line, Nathaniel D.
6
Lu, Lu
6
Zhang, Tingting
6
Madera, Juan M.
5
Prentice, Catherine
5
Qu, Hailin
5
So, Kevin Kam Fung
5
Virno, Claudio
5
Altinay, Levent
4
Bai, Billy
4
Bises, Bruno
4
Brewster, Zachary W.
4
Buratti, Carlo
4
Colitti, Marcello
4
Fazioli, Roberto
4
Hanks, Lydia
4
Kim, Woo Gon
4
King, Ceridwyn
4
Lee, Jin-soon
4
Lee, Lindsey
4
Lynn, Michael
4
Marchese, Carla
4
Pizam, Abraham
4
Ponti, Marco
4
Ragazzi, Giorgio
4
Robotti, Lorenzo
4
Sparks, Beverley
4
Wang, Xingyu
4
Ye, Yijiao
4
Ali, Faizan
3
Beccarello, Massimo
3
Bilgihan, Anil
3
Bognetti, Giuseppe
3
more ...
less ...
Published in...
All
Economia pubblica : the Italian journal of public economics and law
International journal of hospitality management
International journal of contemporary hospitality management
2
Journal of hospitality marketing & management
2
Tourism review : the official journal of the AIEST
2
Journal of service theory and practice
1
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
36
(
2014
),
pp. 255-262
Persistent link: https://www.econbiz.de/10010239280
Saved in:
2
Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N.
;
Zhang, Tingting
;
Ronzoni, Giulio
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012241921
Saved in:
3
Customer emotions minute by minute : how guests experience different emotions within the same service environment
Torres, Edwin N.
;
Wei, Wei
;
Hua, Nan
;
Chen, Po-Ju
- In:
International journal of hospitality management
77
(
2019
),
pp. 128-138
Persistent link: https://www.econbiz.de/10011988465
Saved in:
4
An interactive service recovery framework combining demand and supply approaches
Jin, Dan
;
DiPietro, Robin B.
;
Kim, Kawon Kathy
;
Meng, Fang
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014282502
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->