The proliferation of articles in the press, the media, and on the Internet demonstrate a real interest in the Web 2.0 phenomenon. The concept can be seen as a new step in the development of the Internet network as evidenced by its “2.0” label, in opposition to Web 1.0. All the same, it is...

Based on a literature review, this article draws a conceptual framework about the different uses of IT to control networks of firms. Four ways of using IT are discussed and compared. Rather than opposing one another, they are usually part of a pool of control mechanisms with which they interact...

This paper presents the results of a longitudinal exploratory survey based on a sample of French firms. Different contexts of Intranet, as well as introduction, development stages, performance and Intranet content are presented. Three approaches are in existence: corporate Intranet, specialized...

This research establishes a framework for implementing diversity policies in organizations and offers suggested avenues for action. Contextualizing the discussion within the emergence and evolution of diversity in the USA and in France, the authors illustrate the contextual contingency of the...

Reaching a competitive advantage in banking industry requires the establishment of relationship quality. Nevertheless, the majority of business relationships models are static and do not predict the potential impact of one parameter’s evolution in a given relationship. At the same time,...