The aim of this chapter is to better understand how identity regulation – a key mode of control – is exercised within organizations. This process ‘encompasses the more or less intentional effects of social practices upon processes of identity construction and reconstruction’ (Alvesson &...

The world of business management, especially in North America, is becoming increasingly interested in emotions. During the last ten years, this movement has largely turned around the notion of emotional intelligence. The purpose of this article is to relocate this question in context and to show...