//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Economics letters"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Oxford economic papers"
~subject:"Dienstleistungsqualität"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service work and service worke...
Similar by subject
Narrow search
Delete all filters
| 8 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Großbritannien
448
United Kingdom
448
Customer satisfaction
356
Kundenzufriedenheit
356
Service quality
240
Consumer behaviour
215
Konsumentenverhalten
215
Hotel industry
148
Hotellerie
148
Beziehungsmarketing
147
Relationship marketing
147
Gastronomie
104
Restaurant industry
104
Theory
94
USA
94
United States
94
Theorie
93
Bibliometrics
89
Bibliometrie
88
Customer service
71
Kundenservice
71
Hospitality industry
69
Gastgewerbe
68
Emotion
64
Satisfaction
60
Arbeitszufriedenheit
59
Job satisfaction
59
Hospital
43
Krankenhaus
43
Dienstleistungssektor
41
Service industry
41
Estimation
40
Schätzung
40
Deutschland
38
Germany
38
Beschwerdemanagement
36
Complaint management
36
Lohnstruktur
36
Wage structure
36
more ...
less ...
Online availability
All
Undetermined
179
Type of publication
All
Article
240
Type of publication (narrower categories)
All
Article in journal
Fallstudie
Statistik
Textbook
Aufsatz in Zeitschrift
240
Language
All
English
240
Author
All
Han, Heesup
9
Guchait, Priyanko
7
Jang, Soocheong
6
Mattila, Anna S.
6
Wong, IpKin Anthony
6
Prentice, Catherine
5
Bai, Billy
4
Altinay, Levent
3
Bilgihan, Anil
3
Kim, Seongseop
3
Law, Chun Hung Roberts
3
Lee, Jin-soon
3
Lee, Seonjeong
3
Lynn, Michael
3
Qu, Hailin
3
Torres, Edwin N.
3
Wang, Xingyu
3
Xu, Xun
3
Ali, Faizan
2
Alrawadieh, Zaid
2
Arboleda, Ana M.
2
Arici, Hasan Evrim
2
Back, Ki-Joon
2
Brewster, Zachary W.
2
Bulchand-Gidumal, Jacques
2
Cheng, Bao
2
Choi, Hyeyoon
2
Choi, Youngjoon
2
Chua, Bee-Lia
2
Ha, Jooyeon
2
He, Zeya
2
Hua, Nan
2
Huey Chern Boo
2
Hyun, Sunghyup Sean
2
Jeong, Miyoung
2
Kim, Haemi
2
Kim, Hyunsu
2
Kim, Jong-hyeong
2
Kim, Peter Beomcheol
2
Kim, Wansoo
2
more ...
less ...
Published in...
All
Economics letters
International journal of hospitality management
Oxford economic papers
Journal of retailing and consumer services
237
The journal of services marketing
160
Journal of business research : JBR
155
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
139
The service industries journal
135
International journal of contemporary hospitality management
104
Journal of hospitality marketing & management
102
Services marketing quarterly
92
Journal of travel and tourism marketing
86
Journal of air transport management
70
Service business
70
Journal of service management
69
Journal of service research : JSR
69
International journal of quality and service sciences
67
Tourism management : research, policies, practice
67
International journal of services and operations management
65
The TQM journal : the international review of organizational improvement
65
International journal of quality & reliability management
60
Cogent business & management
56
Total quality management & business excellence
53
International journal of productivity and quality management : IJPQM
51
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Asia Pacific journal of marketing and logistics
46
International journal of services, economics and management
46
Managing service quality : MSQ ; an international journal
45
The international journal of bank marketing : IJBM
38
Journal of the Academy of Marketing Science
35
Quality management journal : QMJ
35
Journal of Asian finance, economics and business : JAFEB
34
Journal of service research
34
Industrial marketing management : the international journal for industrial and high-tech firms
33
Journal of service theory and practice : JSTP
33
International journal of services and operations management : IJSOM
31
Psychology & marketing
29
Journal of strategic marketing
28
International journal of electronic marketing and retailing : IJEMR
27
International journal of business information systems : IJBIS
26
Marketing intelligence & planning
26
Tourism management perspectives : TMP
26
more ...
less ...
Source
All
ECONIS (ZBW)
240
Showing
1
-
10
of
240
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Why and when witnessing uncivil behavior leads observers to punish frontline employees and leave the firm
Karabas, Ismail
;
Joireman, Jeff
;
Kim, Shinhye
- In:
International journal of hospitality management
82
(
2019
),
pp. 91-100
Persistent link: https://www.econbiz.de/10012121396
Saved in:
2
Exploring guest response towards service failure in home-sharing : service presence and consumption motivation
Lu, Lu
;
Mody, Makarand Amrish
;
Andajigarmaroudi, Saeed
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241810
Saved in:
3
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
4
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
5
A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547997
Saved in:
6
"How may I help you?" : says a robot : examining language styles in the service encounter
Choi, Sungwoo
;
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
82
(
2019
),
pp. 32-38
Persistent link: https://www.econbiz.de/10012121389
Saved in:
7
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
8
Building the sociomateriality of food service
Tuomi, Aarni
;
Tussyadiah, Iis P.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293756
Saved in:
9
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
10
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->