//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Economics letters"
~isPartOf:"International journal of hospitality management"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service work and service worke...
Similar by subject
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
356
Kundenzufriedenheit
356
Dienstleistungsqualität
239
Service quality
239
Consumer behaviour
207
Konsumentenverhalten
207
Großbritannien
205
United Kingdom
205
Hotel industry
148
Hotellerie
148
Beziehungsmarketing
146
Relationship marketing
146
Gastronomie
104
Restaurant industry
104
Bibliometrics
86
Bibliometrie
85
USA
76
United States
76
Customer service
71
Kundenservice
71
Hospitality industry
69
Gastgewerbe
68
Emotion
63
Arbeitszufriedenheit
56
Job satisfaction
56
Satisfaction
56
Hospital
43
Krankenhaus
43
Dienstleistungssektor
37
Service industry
37
Beschwerdemanagement
36
Complaint management
36
Deutschland
32
Germany
32
Theory
32
Theorie
31
Tourism industry
29
Tourismuswirtschaft
29
Viral marketing
28
Virales Marketing
28
more ...
less ...
Online availability
All
Undetermined
371
Free
3
Type of publication
All
Article
701
Type of publication (narrower categories)
All
Article in journal
Fallstudie
Statistik
Textbook
Aufsatz in Zeitschrift
701
Case study
1
Language
All
English
701
Author
All
Han, Heesup
22
Jang, Soocheong
14
Mattila, Anna S.
13
Law, Chun Hung Roberts
10
Guchait, Priyanko
9
Peel, David
9
Köseoglu, Mehmet Ali
8
Wong, IpKin Anthony
8
Hyun, Sunghyup Sean
7
Altinay, Levent
6
Blackaby, David
6
Kim, Seongseop
6
Kim, Woo Gon
6
Back, Ki-Joon
5
Bai, Billy
5
Kim, Wansoo
5
Line, Nathaniel D.
5
Prentice, Catherine
5
Qu, Hailin
5
Xu, Xun
5
Arici, Hasan Evrim
4
Gursoy, Dogan
4
Ha, Jooyeon
4
Hanks, Lydia
4
Kim, Hyun Jeong
4
King, Brian
4
Law, Rob
4
Lee, Jin-soon
4
Lee, Sanghyeop
4
Lee, Seoki
4
Liu, Qing
4
MacDonald, Ronald
4
Madera, Juan M.
4
Miao, Li
4
Murphy, P. D.
4
Ryu, Kisang
4
Sparks, Beverley
4
Wei, Wei
4
Wu, Luorong
4
Yu, Jongsik
4
more ...
less ...
Published in...
All
Economics letters
International journal of hospitality management
Journal of business research : JBR
726
Applied economics
630
The service industries journal
531
Journal of retailing and consumer services
527
The economic journal : the journal of the Royal Economic Society
526
Research policy : policy, management and economic studies of science, technology and innovation
347
Regional studies
345
Fiscal studies : the journal of the Institute for Fiscal Studies
329
Technological forecasting & social change : an international journal
320
The journal of services marketing
286
The economic history review : a journal of economic and social history
279
National Institute economic review
278
Oxford bulletin of economics and statistics
278
Tourism management : research, policies, practice
278
Quarterly bulletin / Bank of England
270
Scottish journal of political economy : the journal of the Scottish Economic Society
264
Oxford review of economic policy
262
Industrial marketing management : the international journal for industrial and high-tech firms
253
International journal of contemporary hospitality management
249
Oxford economic papers
249
Journal of business ethics : JOBE
234
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
224
Economica
211
Journal of travel and tourism marketing
208
Industrial relations journal
205
Cogent business & management
203
Applied financial economics
200
The international journal of human resource management
199
Applied economics letters
192
Journal of hospitality marketing & management
189
Business history
187
International journal of production economics
184
International journal of production research
178
European journal of marketing : EJM
170
International journal of consumer studies
157
Cambridge journal of economics
156
Journal of service management
156
Journal of banking & finance
154
more ...
less ...
Source
All
ECONIS (ZBW)
701
Showing
1
-
10
of
701
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Why and when witnessing uncivil behavior leads observers to punish frontline employees and leave the firm
Karabas, Ismail
;
Joireman, Jeff
;
Kim, Shinhye
- In:
International journal of hospitality management
82
(
2019
),
pp. 91-100
Persistent link: https://www.econbiz.de/10012121396
Saved in:
2
Exploring guest response towards service failure in home-sharing : service presence and consumption motivation
Lu, Lu
;
Mody, Makarand Amrish
;
Andajigarmaroudi, Saeed
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241810
Saved in:
3
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
4
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
5
A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547997
Saved in:
6
Cruising in the 21st century : who works while others play?
Gibson, Philip
- In:
International journal of hospitality management
27
(
2008
)
1
,
pp. 42-52
Persistent link: https://www.econbiz.de/10003666322
Saved in:
7
"How may I help you?" : says a robot : examining language styles in the service encounter
Choi, Sungwoo
;
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
82
(
2019
),
pp. 32-38
Persistent link: https://www.econbiz.de/10012121389
Saved in:
8
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
9
Building the sociomateriality of food service
Tuomi, Aarni
;
Tussyadiah, Iis P.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293756
Saved in:
10
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->