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Measuring e-service quality and its importance to customer satisfaction and loyalty : an empirical study in a telecom setting
Zhou, Ronggang; Wang, Xiaorui; Shi, Yuhan; Zhang, Renqian; … - In: Electronic commerce research 19 (2019) 3, pp. 477-499
Persistent link: https://www.econbiz.de/10012099746
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Does a big Duchenne smile really matter on e-commerce websites? : an eye-tracking study in China
Qiuzhen, Wang; Xu, Zhengmin; Cui, Xiling; Wang, Lei; … - In: Electronic commerce research 17 (2017) 4, pp. 609-626
Persistent link: https://www.econbiz.de/10011744339
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Personalized recommendation based on customer preference mining and sentiment assessment from a Chinese e-commerce website
Jing, Nan; Jiang, Tao; Du, Juan; Sugumaran, Vijayan - In: Electronic commerce research 18 (2018) 1, pp. 159-179
Persistent link: https://www.econbiz.de/10011813179
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Business processes refactoring to improve usability in e-commerce applications
Distante, Damiano; Garrido, Alejandra; … - In: Electronic commerce research 14 (2014) 4, pp. 497-529
Persistent link: https://www.econbiz.de/10010482282
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The interplay between value and service quality experience : e-loyalty development process through the eTailQ scale and value perception
Li, Honglei; Aham-Anyanwu, Nnanyelugo; Tevrizci, Cemal; … - In: Electronic commerce research 15 (2015) 4, pp. 585-615
Persistent link: https://www.econbiz.de/10011400949
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The relationship between website quality, trust and price premiums at online auctions
Gregg, Dawn G.; Walczak, Steven - In: Electronic commerce research 10 (2010) 1, pp. 1-25
Persistent link: https://www.econbiz.de/10003977449
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Optimal rebate strategy for an online retailer with a cashback platform : commission-driven or marketing-based?
Mu, Lifeng; Tang, Xin; Sugumaran, Vijayan; Xu, Wei; … - In: Electronic commerce research 23 (2023) 1, pp. 475-510
Persistent link: https://www.econbiz.de/10014251719
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Analysis of launch strategy in cross-border e-Commerce market via topic modeling of consumer reviews
Wang, Feifei; Yang, Yang; Tso, Kwok Fai Geoffrey; Li, Yang - In: Electronic commerce research 19 (2019) 4, pp. 863-884
Persistent link: https://www.econbiz.de/10012126614
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Mobile commerce and device specific perceived risk
Cozzarin, Brian P.; Dimitrov, Stanko - In: Electronic commerce research 16 (2016) 3, pp. 335-354
Persistent link: https://www.econbiz.de/10011556560
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The EBS management model : an effective measure of e-commerce satisfaction in SMEs in the service industry from a management perspective
Wu, Mingxuan; Gide, Ergun; Jewell, Rod - In: Electronic commerce research 14 (2014) 1, pp. 71-86
Persistent link: https://www.econbiz.de/10010362461