The interplay between value and service quality experience : e-loyalty development process through the eTailQ scale and value perception
Year of publication: |
2015
|
---|---|
Authors: | Li, Honglei ; Aham-Anyanwu, Nnanyelugo ; Tevrizci, Cemal ; Luo, Xin |
Published in: |
Electronic commerce research. - Dordrecht : Springer Science + Business Media Inc., ISSN 1389-5753, ZDB-ID 2106016-2. - Vol. 15.2015, 4, p. 585-615
|
Subject: | ETailQ | E-service quality | E-satisfaction | E-loyalty | E-trust | Website design | Privacy | Value perception | Dienstleistungsqualität | Service quality | Website | Electronic Commerce | E-commerce | Kundenzufriedenheit | Customer satisfaction | Wahrnehmung | Perception | Online-Handel | Online retailing | Kundenwert | Customer value | Beziehungsmarketing | Relationship marketing | Datenschutz | Data protection | Soziale Werte | Social values |
-
Effects of user's primary need on relationship between e-loyalty and its antecedents
Arya, Sandeep, (2015)
-
Giovanis, Apostolos N., (2014)
-
Determinants of customer loyalty dimensions : e-commerce context in emerging economy perspective
Goutam, Doddahulugappa, (2021)
- More ...
-
Li, Honglei, (2016)
-
E-State: Realistic or Utopian?
Aham-Anyanwu, Nnanyelugo McAnthony, (2017)
-
A Novel RFID Anti-Counterfeiting Based on Bisectional Multivariate Quadratic Equations
Zhou, Xiaoyi, (2018)
- More ...