Raghu Raman, S.; Budhwar, Pawan; Balasubramanian, G. - In: Employee Relations 29 (2007) 6, pp. 696-710
Purpose – The business process outsourcing (BPO) industry in India is evolving rapidly, and one of the key … characteristics of this industry is the emergence of high‐end services offered by knowledge processing outsourcing (KPO) organizations … KPO, HRM and India and has key messages for policy makers. Originality/value – The literature on outsourcing has in …