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Global ends, local means : cross-national homogeneity in professional service firms
Spence, Crawford; Dambrin, Claire; Carter, Chris; … - In: Human relations 68 (2015) 5, pp. 765-788
Persistent link: https://www.econbiz.de/10011283760
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Having "a say" : forms of voice in Australian call centres
McDonnell, Anthony; Connell, Julia; Hannif, Zeenobiyah; … - In: Employee relations 36 (2014) 3, pp. 214-234
Persistent link: https://www.econbiz.de/10010259604
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Call centres, quality of work life and HRM practices : an in-house/outsourced comparison
Connell, Julia; Hannif, Zeenobiyah - In: Employee relations 31 (2009) 4, pp. 363-381
Persistent link: https://www.econbiz.de/10009516250